SciMed is open for business!

As with all individuals and businesses in the UK, our employees and SciMed have been adjusting to the restrictions due to COVID-19 from both a business and personal perspective.

Amongst SciMed’s extensive client base, there are a number who are currently offering essential services to our nation. As a result, our services remain available for those needing them.

Here is what SciMed is doing during these difficult times time to support our customer base.

  • We are open for business with 96% of our staff working from home but with full connectivity.  As a result, all your normal contacts are available to help with your queries and answer your questions through the normal means.
  • Our stores are operating a reduced number of hours (7:00-14:00) but are able to process orders and dispatch goods daily.
  • Our service engineers are still able to visit customer sites to perform breakdown jobs where the analyser is a critical part of the client’s operation.  This is specifically the case for sectors that are deemed to be critical to the UKs response to COVID-19. Their method of work has been adjusted to allow them to protect themselves as you should they need to come to site.
  • Remote service support is available when appropriate.
  • Almost all our suppliers are still open for business as well: We are in constant dialogue with our suppliers to determine how COVID-19 is affecting them and their supply change.  This allows us to determine what impact there may be to the ability of SciMed to supply our customer base.  Where needed we are preordering items to minimise any potential disruption.  This is especially true for analysers that are used in key-industries for COVID-19

Our Product Managers are still available to help

While the majority of our sales team are working from home, they are able to offer the following services

  • Remote support using applications such as Teamviewer
  • Equipment and application presentations using MS Teams
  • Live demos of equipment

We also plan to run several webinars of the common weeks and information on these will be sent out in due course.

I hope that all of the above assures you that SciMed is doing as much as possible to minimise the disruption that COVID-19 is causing and supporting our employees and customers through this difficult time.

For any questions please do not hesitate to get in touch with any of our wonderful team.

Keep safe everyone!